Position Summary
This position is for employment with NYK Group Americas Inc.
The role will be a member of the NGA RORO NSA BPM team to provide service to business stakeholders across NSA Region in support of RORO business processes and their associated IT systems, including PRESTO, TOM, and other local systems. The responsibility includes business process analysis, as well as business process improvement through process rationalization and system enhancement. The role requires work with internal groups such as BPM (CAR BPM, Regional BPM, Local BPM) and NBS (NBSA, NBST, NBSSA, NBSE), as well as external groups such as customers, vendors and customs authorities. The Help Desk supports functions such as Sales, Trade, Customer Service, Documentation, AR, Operations, Cost Control, AP, Customs, and EDI. In addition to the BPM Help Desk, there will be responsibility to complete projects in support of NSA RORO Region.
Compensation: $80,000-$90,000
Participate in regular BPM team meetings to:
Conduct recurring (e.g., weekly) project meetings with stakeholders and cross-functional teams to:
Collaborate with NSA BPM Manager/Supervisor and Secaucus-based team members on project planning and execution
Document and communicate business requirements to NBSA for local system enhancements, ensuring a clear understanding of business needs
Partner with NBSA to:
Conduct User Acceptance Testing (UAT) for system enhancements and defect tickets
Communicate UAT defects to NBSA via tickets, email, and meetings, and:
Manage resolution of business process and system-related issues and requests
Lead and support projects focused on:
Develop project plans for system releases and ad hoc initiatives
Conduct regular status meetings with:
Perform business analysis to:
Gather and document business requirements from Subject Matter Experts (SMEs)
Compile and analyze business cases for system enhancements, including ROI assessments (benefits vs. cost) for management approval
Provide formal sign-off on:
Provide regular status updates to management, including:
Monitor business process performance using key performance indicators (KPIs)
Escalate risks, delays, or quality concerns that impact project success
Create and manage enhancement/defect tickets:
Identify and communicate business priorities for system enhancements within specific domains
Define, gather, and refine KPIs for assigned business areas
Act as liaison between:
Facilitate and participate in cross-functional status meetings as needed
Partner with NSA BPM leadership to:
Bachelor's degree required
WORK EXPERIENCE
3-5 years of Business Analyst experience and / or 3-5 years of Shipping Business experience.
Business Analysis experience is preferred, although mot mandatory as training can be given once on the job.
Benefits - NYK offers a generous Employee Benefits Package including:
Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.
About NYK Group Americas Inc.
Founded in 1885, Nippon Yusen Kabushiki Kaisha (NYK Line) has become a leader in global marine transport by meeting challenges head on and achieving steady growth. NYK recognizes our role in providing safe and reliable services for a broad range of trade and commercial activities that are the basis for developing the world's economies and cultures.
NYK Group Americas Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.
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