The Operations Manager, Carrier Relations is part of the Supply Chain Solutions Operations team and is responsible for the development of Yusen’s land transportation carrier base, managing carrier performance, relationships, and overall carrier-facing operations.  

Carrier Development

• Drive expansion of reliable carrier base across multiple transportation modes – truckload, LTL, intermodal, parcel
• Manage existing carrier base through lane allocation strategies, routing guides
• Collaborate with procurement team on the use of contracted carriers
• Balance carrier engagement along with customer needs, operational efficiency, and Yusen profitability to achieve optimal results

Carrier Performance and Relationship Management

• Set carrier expectations through onboarding and business review calls
• Document and maintain process and performance expectations
• Manage carrier performance, ensure issues are addressed and KPI targets are met
• Maintain relationship with various stakeholder groups on the carrier side and serve as a point of operational escalation

Manage Carrier Operations

• Manage carrier-facing operational processes and execution directly or through others
• Collaborate with people managers, account owners, operators to validate carrier development strategies and ensure compliance

Manage People

• Manage a team responsible for overall carrier operations, supervise responsibilities, and develop capabilities
• Own and maintain operational best practices for carrier assignment, tender, spot buying, spot quoting
• Oversee day-to-day operations of the assigned team, address complaints, and resolve problems
• Train, assign, and delegate workload, drive continuous cross training and process depth
• Conduct performance reviews, make recommendations on corrective action, hiring or termination as needed
• Demonstrate a concerted drive toward results and meeting operational KPIs as communicated by management
• Be receptive to new ideas and different approaches to work at hand and drive the same mentality across the team (change management)

• Bachelor's Degree strongly preferred
• Five to seven years’ experience in supply chain / logistics / transportation Account Management, Customer Service, Inside Sales/Sales Support, Operations, or related functions, required
• Three years of direct experience managing/purchasing carrier transportation services
• Equivalent combination of education and experience may be considered
• Supervisory/management experience preferred
• Ability to drive long distances and/or travel overnight as required.
• Ability to receive and understand direction from supervision and management
• Ability to Travel (up to 15%).
• Capability and competency at the user level in logistics technology applications in the areas of Transportation Management System and other relevant systems/ tools.
• Demonstrated ability to interact effectively with executives, clients and internal stakeholders at all levels.
• Strong communication (Verbal & Written) across all levels in the company is required.
• Ability to work in a complex environment with limited supervision.
• Ability to work effectively in a matrix environment.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1^st of the month following start date
• 401k with a company match
• Standard 10 days PTO 
• Eligible for bonus plan
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

www.yusen-logistics.com/

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.