Salary Range: $59,200- $98,338

The Operational Key Account Manager (OKAM) will be responsible for the day-to-day operational management and direction of a customer account or group of accounts.  The OKAM oversees the operational performance of various supply chain services as specified in the service agreement/SOP to maximize customer satisfaction and open the door to further growth with their customer(s). The position will serve as the main point of contact and operational subject matter expert for their assigned customer(s) while coordinating with operations, sales and various internal stakeholders.

• Oversee all international freight forwarding operations acting as the primary resource for problem resolution between their customer(s) and operations.
• Act as the primary point of contact for any non-routine operational matters between the customer and operations team.
• Monitor, update, enhance and enforce the existing SOP in place at all operational branch offices.
• Monitor operational trends and exceptions and use this information to recommend operational improvements to customers.

• Utilize their in-depth operational knowledge to propose new services to their assigned customers to support the growth of that customer as outlined in the clients account development plan.

• Regularly communicate with their assigned customer(s) to ensure a high level of customer satisfaction and maximize service quality from an operational perspective.
• Proactively monitor, validate, and distribute operational reports based on relevant KPI’s (supplier/origin/carrier/trucker/destination/etc.) to various stakeholders.
• Proactively monitor and correct any data integrity issues associated with their reporting requirements.
• Participate and potentially lead regular conference calls and/or face-to-face meetings with customer(s) as required.
• Responsible for coordinating and utilizing internal resources and personnel to meet customers’ expectations.
• Provide customer(s) with adequate support/backup during holidays and outside the normal work hours when requested.

• Three to five years of operational experience in the international freight forwarding industry or other relevant logistics/supply chain role.
• High School Diploma/GED required, associate or bachelor’s degree a plus.
• Ability to use various operational systems and reporting tools to review, develop and monitor operational performance to meet customer requirements.
• Ability to work with various stakeholders to resolve operational issues while acting as a lead and solution provider to maximize customer satisfaction.
• Ability to develop strategies and tactics to meet customers’ needs and provide customized solutions.
• Ability to build strong relationship and communicate effectively.
• Highly organized and results oriented.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1^st of the month following start date
• 401k with a company match
• Standard 10 days PTO 
• Eligible for bonus plan
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

www.yusen-logistics.com/

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.