The Operations Manager is part of the Supply Chain Solutions Group and is responsible for leading a team that manages and executes transportation services, with a focus on parcel as a mode of transportation, on behalf of our clients. The SCS manager is also responsible for maintaining the relationship with assigned clients, and ensuring services are delivered to their satisfaction.

• Has an in depth understanding of parcel providers operational models and act as a subject matter expect for related new implementations and process improvements
• Familiar with the technology landscape supporting parcel shipment management and how it can be used to support our clients needs
• Understands the various commercial models, rate structures, and financial settlement activity for parcel in the market and specifics of the set up for assigned clients
• Proactively manage customer relationship with assigned accounts, host operations performance reviews, demonstrate value delivered by Yusen services.
• Have a clear understanding of customer service requirements and processes, as well as commercial pricing arrangements
• Serve as a point of escalation, address service issues, and report on overall account performance
• Resolves customer matters at early stages, and understands when to escalate a customer concern to management.
• monitor revenue, gross profit, and operational profit of assigned account(s), ensure accounts remain profitable and in line with annual targets
• Maintain standard internal operating procedures, establish clear roles and responsibilities within the team.
• Monitor key performance measurements of service and efficiency, drive improvements projects and Kaizen.
• Train, assign, and delegate workload to the team. Drive continuous cross training and process depth.
• Demonstrates a concerted drive toward results and meeting operational KPIs as communicated by management.
• Oversee and supervise all day to day operations of the assigned team, address complaints, and resolve problems.
• Motivate and set daily pace for team members.
• Conduct performance reviews and make recommendations on corrective action, as well as hiring or termination recommendations
• Is receptive to new ideas and different approaches to the work at hand and drive the same mentality across the team. (change management)
• Manipulate large amounts of data accurately with tight deadlines in a high stress environment.
• Must have full understanding of operational day to day processes and perform them as needed
• Support sales efforts to new or existing customers by demostrating technical process knowledge and high quality standard operations.

• Bachelor's Degree strongly preferred
• Five to seven years’ experience in supply chain / logistics / transportation Account Management, Customer Service, Inside Sales/Sales Support, Operations, or related functions, required
• Three years of direct experience with parcel as a mode of transportation required
• Equivalent combination of education and experience may be considered
• Supervisory/management experience preferred
• Ability to drive long distances and/or travel overnight as required.
• Ability to receive and understand direction from supervision and management

Essential Job Functions

• Maintain regular and punctual attendance.
• Work overtime as required/ assigned.
• Travel overnight as required.
• Work cooperatively with others.
• Interact with employees and customers in an appropriate manner.
• Use a computer for tasks such as communicating via email and preparing reports and work schedule using TMS and other
• Review and analyze data and information concerning operational workflow, internal and external KPIs
• Plan, prioritize and monitor activities.
• Complete [or oversee the completion of ] assigned tasks/projects in a timely manner.
• Comply with all Company policies and procedures

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

www.yusen-logistics.com/

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.