Salary: $146,635 - $257,630

The Senior Director of Solutions is responsible for driving strategic growth, thought leadership, and innovative supply chain solutions for key accounts. This role requires a deep understanding of industry trends, a customer-centric approach, and the ability to develop and execute solution strategies that drive long-term partnerships. The Senior Director will lead a team of account managers and logistics solution experts, ensuring best-in-class service and the continuous development of supply chain capabilities.

Thought Leadership & Industry Expertise:

• Act as a strategic advisor to internal and external stakeholders on emerging trends, market dynamics, and technological advancements in logistics and supply chain management.
• Represent the company at industry conferences, trade shows, and client meetings to establish credibility and influence market discussions.
• Drive innovation by identifying and integrating new supply chain technologies, automation, and sustainability initiatives.
• Develop whitepapers, case studies, and industry reports to showcase company capabilities and thought leadership.
• Participate as a member of the CLG Deal Desk.

Solution Strategy & Development:

• Lead the design and implementation of comprehensive logistics solutions tailored to client needs, ensuring alignment with industry best practices.
• Collaborate with cross-functional teams—including operations, IT, sales, and finance—to create scalable and efficient logistics solutions.
• Analyze client supply chain data to identify areas for optimization, efficiency gains, and cost savings.
• Oversee the development of pricing models, contract negotiations, and solution proposals.

Account Management & Client Relationship Management:

• Develop and maintain strong executive-level relationships with key clients to understand their business objectives, challenges, and growth strategies.
• Serve as the senior point of contact for escalations, ensuring proactive resolution of service issues and continuous improvement initiatives.
• Drive revenue growth by identifying and capitalizing on upsell and cross-sell opportunities within existing accounts.
• Ensure consistent delivery of service excellence through structured business reviews, performance tracking, and client feedback loops.

Team Leadership & Development:

• Lead, mentor, and develop a high-performing team of account managers and logistics solution professionals.
• Foster a culture of innovation, collaboration, and continuous learning within the team.
• Establish clear performance metrics and KPIs to measure team success and drive accountability.
• Work closely with HR to attract, retain, and develop top-tier logistics talent.

Essential Duties:

• Leadership & Team Management: Lead, mentor, and develop a high-performing team of account managers, pricing analysts, solutions engineers, and real estate specialists. Foster a collaborative and results-driven environment.
• Solutions Development: Oversee the design and development of customized, value-added logistics solutions for prospective and existing clients, including warehousing, transportation, value-added services, and technology integration. Focus on creating competitive differentiators and maximizing profitability.
• Pricing Strategy: Develop and implement pricing strategies that are competitive, profitable, and aligned with business objectives. Oversee the pricing process, ensuring accuracy and consistency. Analyze market trends and competitor pricing to inform pricing decisions.
• Account Management: Direct the account management team in building and maintaining strong client relationships. Ensure client satisfaction and retention through proactive communication, problem-solving, and value creation. Identify opportunities for account growth and expansion.
• Real Estate Strategy: Collaborate with the real estate team to identify and secure optimal warehouse and distribution center locations. Evaluate market conditions, negotiate lease terms, and ensure alignment with client requirements and operational needs.
• Business Development Support: Actively participate in the business development process, including lead generation, proposal development, and client presentations. Contribute to the development of the overall business development strategy.
• Financial Performance: Monitor key performance indicators (KPIs) related to revenue, profitability, and client satisfaction. Develop and implement strategies to improve performance and achieve business objectives.
• Market Analysis: Stay abreast of industry trends, competitive landscape, and emerging technologies. Conduct market research to identify new opportunities and inform strategic decision-making.
• Contract Negotiation: Support the negotiation of contracts with clients and vendors, ensuring favorable terms and conditions.
• Cross-Functional Collaboration: Work closely with other departments, including operations, IT, legal, and finance, to ensure seamless execution of logistics solutions.

Minimum Required Qualifications

· Education and Experience:

o Bachelor's degree in Industrial Engineering, Supply Chain Management, Logistics, Business Administration, or a related field.

o MBA preferred.

o Minimum of 10 years of experience in contract logistics or supply chain management, with at least 5 years in a industrial engeineering, solution design or business development role.

o Proven track record of developing and implementing successful solutions for complex logistics challenges.

o Strong business acumen and strategic thinking, with a demonstrated ability to drive revenue growth and operational excellence.

o Excellent communication and executive presentation skills.

o Experience leading high-performing teams in a dynamic and fast-paced environment.

Preferred Qualifications

Education & Certifications:

· MBA or other relevant advanced degree.

· Professional certifications in supply chain management (e.g., CSCP, SCOR-P), logistics (e.g., PMP), or related fields.

· Specific coursework or specializations in areas like supply chain analytics, optimization, or sustainability.

Experience:

· 15+ years of experience in contract logistics or supply chain management, with a demonstrable progression of increasing responsibility.

· 8+ years of experience in a solution design, industrial engineering, or business development role, specifically within the logistics industry.

· Experience working with large, complex, and strategic accounts (including Fortune 500 companies).

· Experience developing and implementing solutions involving advanced technologies like automation, robotics, AI, and blockchain within supply chain contexts.

· Experience with real estate strategy and negotiations related to warehouse and distribution center locations.

· Experience working with international or global supply chains.

· Experience participating in and contributing to a Deal Desk or similar deal review process.

Skills & Abilities:

· Deep understanding of various supply chain models and methodologies (e.g., Lean, Six Sigma, Agile).

· Strong analytical and problem-solving skills, with the ability to analyze complex data, identify trends, and develop data-driven solutions.

· Proficiency 1 in supply chain management software and tools (e.g., TMS, WMS, ERP systems).

Physical Demands:

• Travel: Frequent travel (30% - 50%), both domestically and potentially internationally, is required. This may include overnight stays and extended periods away from the office. The ability to travel independently and efficiently is essential.

• Site Visits: Regular visits to potential and existing properties are required. This may involve walking, standing, climbing stairs, and navigating uneven terrain. The ability to work in various weather conditions is necessary.

• Lifting & Carrying: While primarily an office environment, occasional lifting and carrying of documents, files, or presentation materials may be required. The ability to lift up to 25 lbs.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1^st of the month following start date
• 401k with a company match
• Standard 10 days PTO 
• Eligible for bonus plan
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

www.yusen-logistics.com/

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.