Position Summary: 

The Import Supervisor is responsible for overseeing the work of Entry Writers. The Supervisor ensures that shipments are custom cleared and transported to destinations according to customers’ requirements

Essential Duties and Responsibilities:

• Supervise the functions of Entry Writers: prioritizing work, determining schedules, assigning daily tasks, establishing or adjusting work procedures to meet changing demands, ensuring optimum efficiency of all Entry Writing activities
• Supervise and assist in daily import activities including auditing files for accurate documentation (customs, operation and accounting), ensuring timely and accurate payment of duty payment(s).
• Reports customer complaints and escalated shipping problems (i.e., delayed, missing, or damaged freight; strikes; embargoes, etc.) to management and participates in problem resolution planning. 
• Executes plans directed by management in resolving complaints, timeliness of work completion, and re-prioritizing of work flow in critical situations.  Provides up-to-date freight status and arranges special trucking for specific “hot” freight.
• Oversees billing processes, coordinates collections and resolves major billing problems;
• Reviews and updates customer profiles, reviews and updates rate structures, supports the sales department with customer information, rates etc.

Supervisory Responsibilities

• Supervises Entry Writers. Carries out supervisory responsibilities according to the organization's management policies, procedures and any applicable laws. Responsibilities include determining staffing needs , hiring and training, planning and assigning daily work, providing on going feedback , conducting performance appraisals, addressing performance issues and resolving problems

Education and Experience:

High School diploma or GED plus three to five years of relevant experience in Customs Brokerage business.  1+ year of previous supervisory experience is preferred.

Essential Job Functions

• Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
• Must have strong organizational and time management skills.
• Ability to organize and manage multiple priorities.
• Must have knowledge of import operations

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1^st of the month following start date
• 401k with a company match
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

www.yusen-logistics.com/

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

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Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.