Salary Range:  $50,824-$84,425

Position Summary

The Import Supervisor is responsible for overseeing the work of Air Import and Customer Service Agents. The Supervisor ensures that shipments are transferred to Yusen’s warehouse, handed over to customs brokers and transported to destinations according to customers’ requirements. Quote requests are monitored and handled for agents and clients.  

Essential Duties and Responsibilities

• Supervise the functions of Import Agents: prioritizing work, determining schedules, assigning daily tasks, establishing or adjusting work procedures to meet changing demands, ensuring optimum efficiency of all import activities. 
• Train and develop Air Import and Customer Service staff. 
• Supervise and assist in daily import activities including auditing files for accurate documentation (operation and accounting), ensuring timely and accurate payment to vendors. 
• Reports customer complaints and escalated shipping problems (i.e., delayed, missing, or damaged freight; strikes; embargoes, etc.) to management and participates in problem resolution planning.   
• Executes plans directed by management in resolving complaints, timeliness of work completion, and re-prioritizing of work flow in critical situations.  Provides up-to-date freight status and arranges special trucking for specific “hot” freight. 
• Oversees billing processes, coordinates collections and resolves major billing problems. 
• Review and ensure KPI’s are kept within required parameters. 
• Provide quotations for import on both Air and Ocean freight at customer’s request or overseas agent’s request. 
• Handle and stage sets for special commodities or important customer on their international and domestic shipments including triangle shipments. 
• Reviews and updates customer profiles, reviews and updates rate structures, supports the sales department with customer information, rates etc. 

Education and Experience

• 2 – 3 years of experience in a lead or supervisory role or demonstrated leadership/supervisory competencies, required; specific experience supervising others is preferred. 
• Must have direct knowledge of Airport and ocean ports, terminals, agent and carriers services and pricing policies. Must be knowledgeable with import procedures and operations.  
• Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people. 

• 3+ years of experienced on Temperature control, special handling and related equipment for Air and Ocean are preferred, but not required. 
• 4 year college degree is not necessary but preferred. Related experience is more relevant. 
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• Must have strong organizational and time management skills. 
• Ability to organize and manage multiple priorities. 

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1^st of the month following start date
• 401k with a company match
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is a leading global provider of International Freight Forwarding, Contract Logistics, and Supply Chain Solutions. With over 24,000 employees across 45 countries, our extraordinary employees work towards a common goal of providing large and small companies across a variety of industries the logistics support they need to meet the demands of their customers. For more information, please visit our website at www.yusen-logistics.com.

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

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