Yusen Logistics (Americas) Inc.

  • Import Manager- Customs Brokerage

    Job Locations US-GA-College Park
    Job ID
    # of Openings
    Regular Full-Time
  • Overview

    The Import Manager directs and manages the activities of the import department within a Branch, ensuring all import activities; both transportation and CHB related are in compliance with regulatory requirements.


    • Establish, oversee and continuously improve the branch import process flows in conformance with applicable rules, procedures and company policy.
    • Develop internal SOP’s and KPI’s for the efficient management of inbound freight including timely recover and hand over to brokers.
    • Work with the sales department to develop customer-specific import handling procedures for all customers but especially with the on boarding of new customers. 
    • Ensure accurate documentation is created and data is transmitted to appropriate governmental agencies for all import activities. Provide timely responses to customs, customer and internal requests /notices, regarding classification, duty rates, documentation requirements, or other import regulations. Represents customers to CBP as needed.
    • Maintain current information and ensures compliance with CBP regulations and other government agency regulations. Ensure such knowledge is factored into the departmental processes and employees are trained in import compliance and regulatory requirements and changes.
    • Organize, update and disseminate all client data including rate agreements, Harmonized Tariff Schedule (HTS) classification, POA, IRS, Customs Bond data, etc. to all required OCD for update in proprietary systems (YUNAS and GDS).
    • With input from branch management, review and enhance customer account profitability and timeliness and accuracy of all billings.
    • Arrange for transportation, warehousing or distribution of imported products based on transit times and optimum profit opportunity. Negotiate contracts/rates with delivery agents.


    • Interface with government agencies and maintains positive relationships.
    • Maintain customer bond and power of attorney files.
    • Perform post entry functions - including applying for tariff concessions, refunds, duty drawbacks, credits, resolving all issues involving customs and other government agency
    • Help to manage the audit program in the Branch and ensure compliance is continually maintained:
    • Conduct audits and assess import compliance on every file where CHB services are provided
    • Ensures JSOX compliance




    Responsible for supervising chb staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


    • College Degree preferred. An equivalent combination of education and experience may be considered.
    • 5+ years experience in handling Imports. Included in this experience is 3+ years of supervisory experience.
    • Possesses excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
    • Ability to communicate complex CBP requirements to importers for excellent understanding of import, CBP, and other regulatory requirements.
    • Strong organizational and time management skills with the ability to manage multiple priorities.
    • Ability to manage own profit center and report on revenue generation, profit and loss.
    • Experience with staff training including organizing, developing, and administering training to local CHB personnel.
    • A Customs Broker’s license is required.


    The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

    Yusen offers a generous Employee Benefits Package including:

    • Medical, Dental, and Vision beginning the 1st of the month following start date
    • 401k with a company match
    • Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.

    Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

    About Yusen Logistics (Americas)
    As a part of the NYK Group, Yusen Logistics (Americas) Inc. operates a network that provides specialization in key logistics products to include International Freight Forwarding, Integrated Solutions (Customized Logistics) and Contract Logistics services, along with transportation solutions all while providing complete and seamless US wide coverage. For more information, please visit our website at www.yusen-logistics.com.

    Yusen Logistics (Americas) Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of the company's employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.



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